ü Introduction of the e-filing option for the Value Added Tax returns, the employment income tax, the profit tax, as well as social security and health witholdings in Tirana and Durrës;
ü Enabling the capability to e-pay tax returns;
ü Enabling an online taxpayer ledger to allow them access to their tax information;
ü Building of a customer relationship management system for improving taxpayer service;
ü Enhancements of the tax administration web site: www.tatime.gov.al, offering access to services such as downloading of tax forms, the e-filing system, as well as tax information and instructions for taxpayers.